Answers to Your Questions
Find quick answers about pricing, features, integrations, support, and our analytics platform. If you have additional questions, please don't hesitate to contact us.
Everything You Need to Know
The most common questions about our analytics platform, pricing, features, integrations, and support
What analytics features are included in the Starter plan?
The Starter plan includes product analytics with basic metrics tracking, conversion funnels, and retention analysis. You also get standard marketing analytics for ROI and conversion tracking. The plan supports up to 10,000 events per month, includes standard dashboards, and email support. Perfect for small businesses getting started with analytics.
Can I upgrade or downgrade my plan at any time?
Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll be charged a prorated amount for the remainder of your billing cycle. When you downgrade, the changes take effect at the start of your next billing cycle. All plan changes can be made directly from your account dashboard.
What integrations are available with your platform?
Our platform integrates with popular tools including Power BI and Tableau for business intelligence, major advertising platforms for marketing analytics, CRM systems, data warehouses, and ETL tools. We also provide API access and webhooks for custom integrations. Professional and Enterprise plans include additional integration options and dedicated support for custom integrations.
Is there a free trial available?
Yes, we offer a 14-day free trial for all plans. No credit card required to start. During the trial, you'll have full access to all features of your chosen plan. You can cancel anytime during the trial period without any charges. Contact us at [email protected] if you need assistance.
What technical requirements do I need to use the platform?
SmartcMetrics is a cloud-based SaaS platform, so you only need a modern web browser and an internet connection. Our platform works on Windows, macOS, Linux, and mobile devices. For API integrations, you'll need basic technical knowledge or our consulting services can help with implementation. We provide comprehensive documentation and support for all integrations.
How does the consulting service work in Professional and Enterprise plans?
Professional plan includes 4 hours of consulting per month with our analytics experts. Enterprise plan includes unlimited consulting hours. Our consultants help with custom implementations, data strategy development, team training, dashboard customization, and ongoing optimization. Sessions are scheduled through your account dashboard, typically available within 48 hours. Consulting hours can be used flexibly throughout your billing period.
Additional Information
More answers to specific topics
How quickly will I see results after implementing your analytics?
Most clients start seeing actionable insights within the first week of implementation. You'll have access to real-time dashboards immediately, and our consulting team helps you set up key metrics and reports. Many clients report improved decision-making and measurable ROI improvements within the first quarter.
Can I use multiple analytics services simultaneously?
Yes, our platform is designed to integrate product analytics, marketing analytics, and business intelligence seamlessly. You can track product metrics, analyze marketing campaigns, and create BI dashboards all from one platform. Our Professional and Enterprise plans include all services with unified reporting.
What kind of support do you provide?
All plans include email support. Professional and Enterprise plans include priority support with faster response times. Enterprise plans also include 24/7 priority support and a dedicated account manager. Our consulting services provide hands-on help with implementation, training, and optimization.
What makes SmartcMetrics different from other analytics platforms?
SmartcMetrics combines a comprehensive analytics platform with expert consulting services. We provide product analytics, marketing analytics, and BI solutions in one integrated platform, with Power BI and Tableau integration. Our team of analytics experts helps you maximize value through custom implementations and ongoing optimization.
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